Kate Cherven

In 2026, I contracted with LRN Corporation to lead the development of its Brandon Hall Group HCM Excellence Award submissions. I worked with LRN’s internal teams and clients to turn complex programs, creative ideas, and measurable results into compelling award narratives. The result: six awards across work with Hasbro, Howden, HP, McAfee, and Sanofi, with one Gold and five Silver awards. My role combined stakeholder collaboration, research, data synthesis, strategic storytelling, writing, and editing to help celebrate work that deserved to be recognized. Read about LRN's 2026 Brandon Hall wins

Customer complaints and support tickets can tell a company what is going wrong, but they don't always explain why the same problems keep happening. Mapping the lifecycle provides that missing context. By looking at the experience from the customer's perspective, not just the internal process, it becomes easier to see why someone calls Sales instead of Support, why information gets lost between an onsite user and a billing contact, or why a customer repeatedly asks a question the business believes it has already answered.

Today, beverages such as cold foam matcha lattes and iced coffees featuring flavored foams demonstrate how techniques rooted in Taiwan's tea industry have become central to Starbucks' coffee offerings.

Sanofi’s implementation of LRN Catalyst Reveal has transformed its compliance training from a completion-driven activity into a source of rich, actionable insight about learner behavior and organizational risk. Centralizing ownership within the compliance team and engaging leaders early helped streamline implementation, reduce inefficiencies, and align training with broader risk and culture goals.

When pricing changes and seasonal demand shifts impacted conversions, I helped develop a multi-channel customer recovery strategy focused on win-back campaigns, lead nurturing, CRM segmentation, and sales support. The initiative demonstrated how existing customer data can be leveraged to drive growth without relying solely on new customer acquisition.

How a first-of-its-kind fundraising proposal helped activate nationwide engagement and contributed to $51,779 raised for the Mental Health Foundation

Featured.com is a digital PR and content marketing platform that connects subject-matter experts with journalists, editors, and publishers to create high-quality, bylined articles, quotes, and expert interviews.

KISS OR KILL is a scene study text that teaches actors how to safely and effectively stage fight and love scenes involving physical contact.

In today’s fast-paced world, ensuring access to clean and efficient sanitation facilities is essential, especially in temporary or off-the-grid environments. Whether you’re managing a large-scale construction project, organizing an outdoor event, or preparing for emergency situations, reliable sanitation is a non-negotiable requirement. This is where the Hydroflow Sanitation System comes into play, offering a modern, hygienic, and sustainable solution to meet diverse needs.

Temporary fencing is an indispensable part of the construction industry, providing security, safety, and efficiency to construction sites. Whether you're managing a small residential project or a large commercial development, understanding the benefits and applications of temporary fencing can significantly enhance your site management.

Forget sugar plums and icicles and reach for sprinkles and icing instead. Boston chefs have shared their favorite holiday cookie recipes to help make the jolliest of seasons that much sweeter. From whoopie pies and eggnog snickerdoodles to Scottish shortbread, dulce de leche cinnamon cookies and toasted coconut meringue clouds – you'll want to make these additions to your dessert table or cookie swap each year. Get all 60+ recipes here... Read more Help cultivate the spirit of community this sea

Warm yourself up even as the temps drop with cozy cocktails dreamed up by the mixology masters in Boston, Cambridge, Somerville and beyond. There are a multitude of mugs, snifters, bottles and goblets brimming with holiday cheer and seasonal flavors like peppermint, orange, clove, nutmeg, chocolate and, of course, enough booze to cure whatever ails you. Take a peek at all the options below, because when the weather outside is frightful, these drinks are (always) delightful!

Beer and salad may seem like an unconventional pairing, but the greens growers at Little Leaf Farms and the peeps at Maine’s Allagash Brewing Company will convince you that the two can play together very nicely — especially as spring rolls around and you’re craving light, crisp (and, of course, delicious) flavors. As the proof is in the eating (and the drinking), they’ve created not one but two recipes that’ll put any doubts about this duo to rest.

“This year, I’m going to companies that intimidate me. Just be fearless”- Cilviano, a Wentworth student at the 2019 Spring Career Fair.

We work with the media in a number of ways to promote our work and raise awareness of mental health and wellbeing.